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A Data Workflow Model created Workflow Analyticsconsists of one or more ‘Activities’.    An in the Workflow Optimizer is associated with an Activity.    An activity is a type of event.  Examples of activities in Service Management include;

  • The assignment group or state status of an incident changing during the resolution of an incidentissue changing

  • The SLA status of a task moving from in progress to breached

  • A change been marked as completed

  • The priority of an incident changing from Medium to High

  • Escalation of a task

  • Notifications

  • Journal entries

  • Approvals

 Note: The current version of the Workflow Analytics Optimizer for Jira supports ‘Audit Workflow’ events e.g. tracking all status changes or changes in assignee or assignment groups.  Future .  Future versions will support additional types of activities

 To To create an Activity, select the ‘Activities’ option in the app menu.  Enter   Enter the name of the Activity e.g. Incidents – Status and then select the field corresponding to the activity you want to track e.g. Status

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