A Data Workflow Model created Workflow Analyticsconsists of one or more ‘Activities’. An in the Workflow Optimizer is associated with an Activity. An activity is a type of event. Examples of activities in Service Management include;
The assignment group or state status of an incident changing during the resolution of an incidentissue changing
The SLA status of a task moving from in progress to breached
A change been marked as completed
The priority of an incident changing from Medium to High
Escalation of a task
Notifications
Journal entries
Approvals
Note: The current version of the Workflow Analytics Optimizer for Jira supports ‘Audit Workflow’ events e.g. tracking all status changes or changes in assignee or assignment groups. Future . Future versions will support additional types of activities
To To create an Activity, select the ‘Activities’ option in the app menu. Enter Enter the name of the Activity e.g. Incidents – Status and then select the field corresponding to the activity you want to track e.g. Status