A Process Workflow Model created in the Process Workflow Optimizer is associated with an Activity. An activity is a type of event. Examples of activities in Service Management include;
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Note: The current version of the Process Workflow Optimizer for Jira supports ‘Audit Workflow’ events. Future versions will support additional types of activities
To create an Activity, select the ‘Activities’ option in the app menu. Enter the name of the Activity e.g. Incidents – Status and then select the field corresponding to the activity you want to track e.g. Status
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