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A process model represents the definition of the process you are trying to analyse.  For example, the status workflow of bugs, epics, service requests or incidents, or the assignment group changes for issues.   Once a process model is defined, the Process Optimizer can be accessed which will extract all the events related to the Process Model, and enable the visualization and optimization experience

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The easiest way to create a Process Model is to use the ‘Model Wizard’.  This will walk you through each step. 

To create a Process Model manually, here are the steps;

  • Select the Process Models option in the app menu and click ‘Create’. 

  • Enter the name and a description of the Process Model e.g. ‘Incidents – Status’ and ‘Analyse the compliance of incident workflows’

  • Select which Projects you want to extract the event data from

  • Select the issue types you want to extract event data for

  • Select an activity to analyse (defined in Activities)

  • Enter the from and to date for the issues to be extracted into the Process Optimizer

  • Select one or more issue attributes that you want to include in the process model.  These attributes will allow you to slice and filter the event log data within the model.  For example, you and decide to look at only issues of a given priority or category.  The attributes are also used by the Artificial Intelligence insights to inform you of what types of issues are causing performance or compliance, costing excessive amounts, or are candidates for automation

  • Select the business calendar to be used to calculate transition durations.   The default is 'None'

  • If the administrator has enabled external saving of the generated event log, you will have the option to save the event log that the Process Optimizer generates.  This will save time when re-loading the Process Model (and associated event log).   The generation of the Process Model event log can be scheduled and/or refreshed on demand.

  • Select if you would like to anonymize any field in the event log that relates to a user/person record in Jira.

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Actions

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Process Optimizer

Opens the Process Optimizer enabling analysis and optimization of the data associated with the Process Model

Refresh

If External Save is selected, will refresh the event log in the Process Model

Edit

Displays a modal allowing editing of the Process Model

Delete

Will delete the process model and any associated event log that has been saved

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