Process Miner Overview

The Process Miner is the core component within the Workflow Optimizer. It provides an x-ray view of the lifecycle of the underlying issues assocaited with a Workflow Mode. The events associated with the selected Activity are extracted and transformed into a visual diagram highlighting the activities, steps and variants associated with the events

A variant represents a distinct set of activities associated with a workflow. For example, Open to In Progress to Resolved to Closed is a sequence of 3 steps (Open to In Progress, In Process to Resolved and Resolved to Closed) and has 4 activities (Open, In Progress, Resolved and Closed.

The default view in the Process Miner shows the 10 top variants based on volume of issues

Open

The different components of the Process Miner, context menus available, tooltips and general navigation is detailed in the Navigation section

Functionality related to selecting variants, filtering issues, discovering issues and events based on defined criteria, and display settings is in the Control Panels section

Details of how to create and edit findings is in the Workflow Findings section